Shipping policy

Processing Time: Orders are prepared and shipped within 1–3 business days (Monday–Friday, excluding public holidays).

Delivery Time: Estimated delivery time is 3–6 business days after dispatch, depending on your location and local customs processing. Delivery times are estimates and may vary due to carrier operations or seasonal demand.

Customs and Import Duties: As goods are shipped from China, your order may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Shipping Confirmation: Once dispatched, you will receive a shipping confirmation email with tracking information (if available).

Delays: While we aim to deliver within the stated timeframe, unexpected delays may occasionally occur during transit. Please contact us if your order is significantly delayed.

Contact: civoranstore@gmail.com